Step 3).Deposit is required within 3 working days after we get your confirmation.
You can choose to pay full payment or 30% of your tour fee as deposit of tour reservation, the balance 70% of your tour fee can be paid at our Chengdu office before you start your tour, otherwise you need to pay the balance at least 15 working days before departure of your tour.

Tour reservation deposit (30% of your tour cost per person) should be paid by Western Union, Wire Transfer or Paypal on-line upon your confirmation. The transfer charge is on your own. A reservation for your tour will not be considered firm until the deposit is received.
The tour balance(70% of your tour fee) should be paid 40-15 days before departure of your tour, which will be remarked specifically on the confirmation letter.

After you make the deposit and/or balance transfer, please send us the copy of the transfer receipt by email or fax to us at (+86-28-86254701).

Step 4). As soon as your deposit and/or blance reaches at our account, you will be confirmed by an invoice issued by CYTS Chengdu - Windhorse Tour.

Step 5) . A travel memo will be sent to you 10-4 days before you start your tour, which includes E-tickets / Cruise confirmation letter, hotel name, guide name and contact phone number, ect.

Step 6). We suggest you to print out your travel confirmation letter, travel memo as a voucher when you start your trip.

Payment Methods

TOP

Payment can be made by WESTERN UNION (Recommended) , Wire Transfer and PAYPAL ONLINE.

1. WESTERN UNION ( http://www.westernunion.com/)

TOP

2. Wire Transfer ( Bank of China)

If you couldn't find any Western Union Agent in your city, you can wire to our bank (Chengdu Huaxi branch of Bank of China) account from any bank in your city. It usually takes about 2-3 days to arrive at our bank account. Our bank account is as below: * * * When you use this bank,we can get your depoist 2-3 days. Bank Name: Bank of China SWIFT: BKCHCNBJ570 TELEX CODE: 60143 BOCCD CN BANK OF CHINA CHENGDU HUAXI SUBBRANCH Bank Account Number: 8405 9102 0019 799 Beneficiary: WANG CHUN NING Here is the bank account information in Chinese: Bank Address and Contact Information: ADD: 13.South.Sec3 Yihuan Road, Chengdu, China TEL: (86) 28-85556332 FAX: (86) 28-85572439 POST CODE: 610041 CYTS Chengdu Branch Company Bank Account Information: When you use this bank,it will take us 4-5 days get your deposit. COMPANY NAME: China Youth Travel Service Chengdu Branch ACCOUNT No.: 0674 1808 0940 14 BANk NAME: Bank of China, Sichuan Branch BANK ADD: Ren Min Zhong Lu Er Duan 35#, Chengdu, Sichuan, China SWIFT CODE: BKCHCNBJ 570 Note: The quote excludes the transfer fee, and tourists should be responsible for this part. Please send us the receipt of your Wire Transfering by email or fax to (86)-28-86254710.

3. Pay by Paypal online(http://www.paypal.com)

We would deeply regret your decision to cancel your trip to China, however we realize that there should be many valid reasons that this can be happened.

All cancellation requests must be made in writing. Cancellation refund will be issued within 15 working days of our receipt of your written cancellation request. The cancellation fees will be assessed as follows:
Up to 30 days before departure......................80USD per person
29-15 days before departure....................... 15% of the tour cost
15-7 days before departure..........................30% of the tour cost
6-3 days before departure................ .........50% of the tour cost
2 days or less, or no show................. .....100% of the tour cost

If a cancellation is caused by forces, such as weather, unforeseen circumstances, political upheavals, air or rail transportation company etc., neither party shall be held responsible, a full refund of the unused tour fare shall be made back to tourists(bank transfer charge will be deducted from the refunding fee)..

If a tourist has to leave his tour group because of accident, injury, or serious illness, a refund of 50% of the unused tour fare shall be made to the tourist. No refund will be made available for a tour member who otherwise quit the tour group on his own account.

After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.

* All cancellations must be in written form and will only be effective upon receipt by Windhorse Tour in specified time as per tour.

TOP

1. A non-refundable deposit of USD100 per person is charged once the Yangtze River cruise is confirmed with payment.
2. Full payment with all passenger details must be received 30 working days before departure, or space may be cancelled.
3. Booking with tours departure after 30 days, full payment and passenger details should be received. It is refundable if the cruise company can't confirm the tour.
4. The following cancellation fees will be applied:
-- Confirmation to 30 working days before departure: USD100 per person
-- 30-16 working days before departure: 20% of cruise price
-- 15-7 working days before departure: 50% of cruise price
-- 7 working days or less before departure: 100% of cruise price

Additional penalties may apply for air, train, ferry or cruise-ship tickets which have already been issued or for deposits paid to hotels on the basis of the cancellation policies of the related parties.

* All cancellations must be in written form and will only be effective upon receipt by Windhorse Tour in specified time as per tour.

Windhorse tour is a tour operator licensed in Chengdu , China .
We make and secure all arrangements for transportation, sightseeing and accommodations for the tour concerned. Although we take great care in selecting these suppliers; we have no control over them and, therefore, cannot be responsible for their acts or omissions. We act solely as agents for these independent suppliers. By utilizing the services of suppliers, you agree that neither Windhorse Tour nor any subsidiary or affiliate of Windhorse Tour shall be liable for any injury, damage, loss, accident or delay incurred by you or those traveling with you in connection with any accommodations, transportation or other services resulting directly or indirectly from any acts or default of the suppliers or from any occurrence or condition beyond the control of Windhorse Tour, including defects in vehicles or breakdown in equipment. Nor shall Windhorse Tour be liable for any injury, damage, loss, accident or delay resulting directly or indirectly from delays, cancellations or changes in flights, itineraries, schedules, steamers or other services, strikes, theft, sickness, weather, quarantine or other causes. Suppliers' liability may also be limited by law, tariffs or conditions on tickets and in particular you should read and understand the limitations of liability set forth in the airline ticket or other documentation. All accommodations, services and facilities are subject to the laws and customs of People's Republic of China. Windhorse Tour reserves the right to withdraw any tour in this program and to make such alterations in the itineraries as may be found desirable for the convenience of the parties or the proper operation of the tour, in which case the sole liability of Windhorse Tour shall be a refund of fees paid(to see the Alterations). Windhorse Tour reserves the right to decline to accept or retain any person as a member of the tour should such person's visa application is rejected or such person's actions mental condition, physical infirmity of general behaviour impede the operation of the tour or the rights, welfare or enjoyment of other members of the tour.

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. Clients are solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. The Department of Health or medical practitioners will be able to assist with current health requirements and recommendations.

Before making a trip to Tibet, we highly recommend all travelers to check if he/she is fit to travel and his/her blood pressure and heart condition are normal. Anyone who suffers heart-attack, pulmonary disease, and hypertension is not suggested to enter Tibet.